We want you and your dog to be happy with your Chin Rubs order. Contact support@chinrubs.com within 30 days of delivery to request a return.
Change-of-mind returns
Items must be unused, unworn, clean and returned with their original packaging. For hygiene reasons, socks that have been worn by a dog cannot be accepted as a change-of-mind return. Return postage for a change-of-mind return is paid by the customer. Please contact us before sending anything so we can provide the correct return instructions and address.
Wrong, damaged or faulty items
If your order arrives incorrect, damaged or faulty, email us with your order number and a clear description of the issue. Photos may help us resolve it quickly. We will provide the repair, replacement, refund or other remedy required by applicable consumer law, without charging you return postage where we are responsible.
Refunds
Once an approved return is received and inspected, we will confirm the outcome by email. Approved refunds are issued to the original payment method within 5 business days. Your bank or payment provider may take additional time to display the refund.
Exchanges
For a different size or colour, the quickest option is to return the eligible item and place a new order. Contact us first and we will help with the next steps.
Your rights
This policy does not exclude or limit rights that cannot lawfully be excluded, including rights under the Australian Consumer Law and any mandatory consumer protections that apply where you live.